Contacting Team Law
Our Trustee hosts a daily Conference Call every weekday; as scheduled (see schedule below).
The fastest way to contact us is by telephone.
Team Law’s Fulfillment Office can be contacted by telephone
from 8:00 to 5:00 on weekdays (Mountain Time)
Our Trustee is only available for phone calls on:
Mondays and Wednesdays from 8:00 a.m. to 5:00 p.m.
Tuesdays and Thursdays from 7:00 p.m. to 9:00 p.m.
(all call times are listed in Mountain Time)
Our Offices are always closed on weekends, national holidays,
the weeks of: July 4th, Easter, Thanksgiving, Christmas and January 1st;
(Easter Sunday being the first day of the week)
and, though our Trustee is not available from December 12th through January 11th, 2015, or from June 22nd through July 10th, 2015 (the week before through the week after the 4th of July), the Office will only close during the week of Christmas through January 4th and the week of the 4th of July.
If you don’t have
our phone number, you can find it on page 9 of the WARN
our mailing location is on the back of the WARN newsletter and at the top of our order forms.
If you are a Team Law Beneficiary you will find our unpublished private office number
on your Team Law Beneficiary Agreement; once you have received that number
please always use it for faster, more direct contact and service.
Call management for calls to our Trustee during call hours shown above:
When callers call in they are put on a call back list for our Trustee. We use a three tiered callback pattern:
In the 1st tier of callbacks, our Trustee calls each caller on a call back list using the FIFO method each call in the 1st tier of callbacks is limited to 15 minutes per call and those that need more time are added to the 2nd tier callback list; when all 1st tier calls are made the 1st tier ends.
In the 2nd tier of callbacks, the remainder of time in the day’s callback period is divided equally between the callers that needed more than 15 minutes and our Trustee returns calls to those that needed more time. Often, some of the callers will not need all of the time allotted; thus, the remaining time in the day is reserved for the 3rd tier.
The 3rd tier of callbacks is divided between those callers that needed more time than was allotted to them during the 2nd tier of callbacks and the 3rd tier ends at 5:00 p.m.
This call management system has virtually eliminated our call backlog list.
Team Law does not use e-mail except for
in its automated
Open Forum registration and notification system.
If you have any difficulty registering on, or otherwise accessing, our Open Forum,
simply call us by phone as noted above.
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Use it at your own risk. Team Law never provides legal, financial or any other form of advice.
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except as noted, without the written consent of Team Law’s Trustee.